O-Shot Women will gladly accept returns on unopened products in original condition within 14-days of purchase. Due to the personal nature of our products, we do not allow returns of opened personal lubricants or vibrators. We only accept returns purchased from oshotwomenstore.com. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.
To return a product, you must email firstname.lastname@example.org to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 5 business days after we have processed the refund for your bank to credit your account.
To make a return or exchange, please follow these steps:
Great Lakes Fulfillment
41 Canal Street
Lewiston, ME 04240