Return Policy

O-Shot Women will gladly accept returns on unopened products in original condition within 14-days of purchase.  Due to the personal nature of our products, we do not allow returns of opened personal lubricants or vibrators. We only accept returns purchased from Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers. 

To return a product, you must email to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.

Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 5 business days after we have processed the refund for your bank to credit your account.

To make a return or exchange, please follow these steps:

  • Obtain a Return Merchandise Authorization (RMA) number by emailing Please include your order number or the email you used to place your order.
  • Include your RMA number inside the box with a copy of your packing slip or original order confirmation.
  • Ship all unopened and opened product to the Great Lakes Fulfillment address listed below. Returns sent to any other address will not be processed. 
  • Please keep the tracking number for the return package to ensure it has been received by our warehouse.
  • Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.

    Return Address: 

    Great Lakes Fulfillment

    O-Shot Women

    41 Canal Street

    Lewiston, ME 04240